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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandi Carpenter

June 10, 2026

5  out of  5
rating by Brandi Carpenter
"We have been with Duray Insurance and Financial Services for so many years, I’ve lost count. They have been with us through it all. From helping us navigate a horrible accident my daughter was involved in a few years ago, to working with us when unexpected expenses make budgeting difficult. They’re friendly, helpful, and accommodating! I would definitely recommend to family and friends."
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Dave M

June 3, 2026

5  out of  5
rating by Dave M
"Finally - an insurance company with a local agent that actually answers the phone and is present in their local office! Mayra was a delight to work with. She knew the subject matter very well and answered all my questions professionally."
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D W

April 23, 2026

5  out of  5
rating by D W
"Brandi and all the staff are so knowledgeable and professional"
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David Tadesse

April 9, 2026

5  out of  5
rating by David Tadesse
"I have experienced with different Insurance agents in the past thirty years and never spoke to anyone else the way I get the respect and assistance from Michelle and Brandy from State Farm agents. Nice job and thank you for your help always."
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Rob Fritz

March 4, 2026

5  out of  5
rating by Rob Fritz
"Michelle was awesome every step of the way. She was so helpful as we talked through my insurance needs. Super responsive…even after normal business hours. A great experience for sure!!!"
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Adam Bigbee

March 2, 2026

5  out of  5
rating by Adam Bigbee
"I have been working with Michelle in Tim Duray's office for years. Recently, we did a deep dive into our policy. I cannot thank her enough for guiding me through this. I wouldn't trust anyone else with my insurance coverage. Thank you!"
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Toni Garcia

February 10, 2026

5  out of  5
rating by Toni Garcia
"Love the help & care we get from Michelle here. We left state farm once for 6 months when offered cheaper from Progressive. they lied & we went back to State Farm where we will stay! they are honest & help get the coverages you need. Bundle to save & get the drive & save program it will also save you alot on your car insurance! thanks Michelle & Tim!!!"
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Jason W

February 5, 2026

5  out of  5
rating by Jason W
"Knowledgeable abd helpful staff when you need to keep up with the changes in your life!"
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P K

December 9, 2025

5  out of  5
rating by P K
"I’m really glad I reached out to State Farm. Speaking with Michelle was a wonderful experience—she was so friendly, patient, and happy to walk me through all my questions. She helped me understand my options and gave great recommendations to make sure I have the best coverage for both my auto and home."
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G Dub

December 8, 2025

5  out of  5
rating by G Dub
"Michelle was super to work. She helped me get coverage for my truck and car, a renter’s policy a life and an umbrella policy to cover everything. She is really easy to talk to and knowledgeable about all the different policies."
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One Adventurous Bloke

December 5, 2025

5  out of  5
rating by One Adventurous Bloke
"Fast, professional, overwhelmingly positive, and extremely helpful! This is the best way to describe my experience with everyone here at this agency.

I had a lot of questions as I was looking for something very specific and complex, plus I wasn’t sure how to approach my problem for a commercial vehicle (or even if I COULD cover the vehicle via the needed set ups / license / dynamics).

LO and behold, the wonderful M (not placing their full name here as I’m not sure of recommendation and review policies) not only helped me with my complex questions, but in no time they found a great solution, AND a policy that was TWICE as much coverage for less than any other policy I had seen for the price.

Hands down, one of the best experiences I’ve had when it comes to getting insurance ready and done quickly. If you’re on the fence looking for a policy, check everyone here out first because I literally got everything I needed and more! I am beyond happy!

10/10, A+++++++++. Would recommend (and I already do this offline to everyone I know because of such a great experience). :)"
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Sharon Maimon

December 2, 2025

5  out of  5
rating by Sharon Maimon
"Michelle did a great job of reviewing our coverage and finding places to save money."
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Ro Nutter

October 29, 2025

5  out of  5
rating by Ro Nutter
"Whether you are new to the area or just find reasons to change your company you cannot do better than State Farm and the office of Tim Duray and his exceptional office staff. The first phone call you make will prove my point. The professionalism and knowledgeable conversation will give you the confidence that you will be satisfied with whatever you are looking for."
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Dot jones

August 26, 2025

5  out of  5
rating by Dot jones
"Great customer service and follow up."
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Gary Phelps

August 19, 2025

5  out of  5
rating by Gary Phelps
"Thanks to you Tim Duray, your office personnel and the assigned State Farm claims person. This procedure was painless and fast. Having received damage to one’s vehicle is a little unnerving. Once we contacted State Farm, the office stepped into motion. The State Farm claims agent gave us a call, explained they have several shops that are prequalified, meeting their requirements. I was asked to choose the shop of our preference. Once we picked the shop, the ball was on the move. The body shop called, and set up an appointment at our convenience. They inspected the car, told us what all was going to be required for the repair, and how much the insurance was going to pay, and how long it was going to take. They took pictures of all the damages. As soon as approval from us and State Farm was given, they started the repair process. Mastercraft Auto Body kept us informed during the repair process. Once repairs were completed, they finished days ahead of schedule, they called to see if we could pick up the car. The repairs were completed, and they washed and vacuumed the car. Using State Farm and Mastercraft Auto Body was 5 star. Thanks to you all for the personal touch and a very pleasurable experience."
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Raina Monaghan

August 9, 2025

5  out of  5
rating by Raina Monaghan
"Michelle was awesome! I moved to VA from a different state and needed to transfer my insurance over. She made the process virtually painless--called my previous agent so I didn't have to, gave me the option to add renters' insurance to actually lower my auto bill--so now I have more coverage. I would really recommend Tim Duray and especially Michelle Patrick. Like I told her, 5 stars but 10 if I could!"
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Tim Wolfe

August 7, 2025

5  out of  5
rating by Tim Wolfe
"The best. Went out of their way and kept me informed the entire process."
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KENNETH FREDRICK

July 30, 2025

5  out of  5
rating by KENNETH FREDRICK
"Representative Michelle Patrick was professional, knowledgeable and thought provoking. Michelle saved me $4,200 compared to my current carrier and identified several important coverages that were lacking or insufficient."
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dailykimchi

June 30, 2025

5  out of  5
rating by dailykimchi
"Michelle was a pleasure to talk to, and she helped me get set up with my auto insurance seamlessly! Very thankful for the lovely customer service and willingness to advise me on the best balance between pricing and risk."
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Danielle Naman

May 28, 2025

5  out of  5
rating by Danielle Naman
"Working with Michelle and the State Farm team has been an absolute pleasure! Michelle’s expertise and responsiveness made the entire process seamless. She took the time to answer all of our questions thoroughly and found the perfect home and auto policy that gives us complete peace of mind. The transition was incredibly smooth, and we’re so glad we made the switch to State Farm!"
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Michael Mered

February 28, 2025

5  out of  5
rating by Michael Mered
"Very good customer support. Brandy took her time to explain the coverage and premiums for both my auto and home insurance. Michael"
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Katrina P.

February 5, 2025

5  out of  5
rating by Katrina P.
"Seriously, the staff here make me want to invite over for Thanksgiving dinner!! Impeccable service!!! Always warm and friendly anytime I call. I am so happy I shopped around! I only started with State Farm less than a year ago but if I knew they were around, I would’ve used them as soon as I got my drivers license!
Thanks for all you do!"
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Elizabeth Blancke

January 28, 2025

5  out of  5
rating by Elizabeth Blancke
"I’ve been with Tim Duray for 25 years now. Michelle P, Customer Service Extraordinaire, is almost magic in her knowledgeable, courteous (but much nicer), and timely answers to whatever random insurance questions you might think of."
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Katherine Burnham

January 10, 2025

5  out of  5
rating by Katherine Burnham
"Michelle was amazing and got us a great deal AND better coverage. She was easy to communicate with and very responsive. Highly recommend."
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Alicia Brill

December 11, 2024

5  out of  5
rating by Alicia Brill
"I've been with Tim for over 20 years! I couldn't ask for a better insurance agent. He has walked with me through all of my life changes. He's delivered great advise and has always made sure we are secure with insurance. His staff are 100% reliable, attentive and have never let me down."